Software support

How do I install the software?

After payment, an email arrives with a download link for the installer (valid for 7 days) and your licence file. Run the installer, then open the app's Activate License dialog and point it at the file — it validates locally, so no account setup or internet-dependent sign-in is required.

What are the system requirements?

All three applications are Windows desktop apps. If a machine can run a modern browser comfortably, it can run these — none of them need a dedicated GPU or unusual amounts of RAM.

My licence file won't activate.

Make sure you're selecting the complete, unedited licence file from the email, and that your system clock is set correctly — licence validity is time-based. If it still won't activate, contact support with your order email and we'll reissue it.

Can I move my licence to another computer?

Yes. A licence covers one computer per user — contact support and we will transfer it.

What happens when my licence renews or expires?

On a successful renewal, a fresh licence file is emailed to you automatically — nothing to do on your end. If a payment fails or you cancel, the app keeps working until the end of the period you already paid for, then it stops opening projects until you renew; your data and files stay on your computer.

The app won't open a file I'm sure is valid.

Most import failures come down to an unexpected file encoding or a non-standard export from the tool that generated it. Send us the file (or a description of where it came from) via the form below and we'll take a look.

Something looks wrong in an analysis or plot.

Tell us which product, the steps to reproduce it, and — if you can share it — the dataset. We treat unexpected analytical results as seriously as crashes.